CLIENT FAQs

​

Q How do you schedule your employees?

​

AOur scheduling system is part of an overall management information system. The scheduling system is based on our practice of matching the needs and preferences of our employee with the needs of the client facilities. Personnel are asked to state their shift, facility and day preferences, as well as when and where they want to work.

Likewise, healthcare facilities can identify, at any time, the personnel they prefer to have scheduled. These and other data, including proximity of employee to client facilities and recent work history, are used to determine which employee out of the available pool should be assigned to a facility. Our employees who are available are required to be on call. They must call in daily or weekly to verify their availability. This assures that in most cases requested shifts can be confirmed immediately. We can provide personnel for short shifts or for 8- 12- or 16-hour shifts, weekend and holiday shifts.

​

QHow quickly do you confirm placement after a request is placed?

​

AMost placements can be confirmed as the request is being made, or confirmed within 15 minutes.

​

QAre staffing coordinators and personnel available 24 hours per day to assist with staffing?

​

AOur coordinators and personnel are available 24 hours per day, 7 days a week, 365 days per year. Our staffing coordinators are knowledgeable and experienced in staffing procedures. This allows your facility to speak directly with a knowledgeable person any time.

​

QUnder what circumstances can a healthcare facility hire a THI Staffing Inc. employee?

​

ATHI Staffing Inc. employees cannot accept employment from THI Staffing Inc. clients to which they have been assigned without the written consent of the company.

​

QHow late can a healthcare facility cancel a placement without penalty?

​

AA facility may cancel a scheduled shift without incurring liability provided that notice is received two hours prior to the start of the scheduled shift.

​

QIn the event that a facility determines that a person does not match its needs, what procedure will be followed in obtaining a substitute?

​

AWe ask that a supervisor at the facility contact THI Staffing Inc. and provide a performance evaluation. Meanwhile, a THI Staffing Inc. service coordinator will locate a replacement who will be on the job as soon as possible. The facility will be billed only for the hours worked by the replacement employee.

​

QAre employees required to attend continuing education programs?

​

AEmployees are encourage to participate in approved continuing training programs in order to keep their skills current and to enhance their careers.

​

QAre employees required to attend orientation and/or in-service training?

​

AEmployees are required to participate in approved orientation or in-service training as required by client facilities in order to assure competency and familiarize employee with client protocol.

​

QWhat professional criteria does THI Staffing Inc. use to determine which applicants are suitable for employment?

​

AThe following criteria are used in determining suitability:

​

- Unrestricted professional license record

- Minimum competency scores of 80%

- Verifiable references for experience in hospitals and/or long-term facilities

- Specialty certification and verifiable references for experience in specialty units

- Positive supervisor and peer references

- Excellent client or employee referral

​

QHow are the professional credentials of employees examined?

​

AAs a part of our pre-employment screening, employees are required to submit the originals of their licenses, CV and certificates if applicable. Photocopies are made for inclusion in the employee files and the credentials are verified by telephone through the appropriate licensing or certification agency. Information regarding licensing/certification, CPR, AIDS training, TB tests, Hep B, MMR, Criminal Background Investigation and employment eligibility (I-9) are checked, reviewed and updated.

​

QWhat employee records do you maintain?

​

AOngoing performance records are maintained that include information regarding the number of shifts and hours worked, facilities worked in, attendance record, performance evaluations and other such data.

​

QHow often are employee records updated?

​

AEmployee files are reviewed regularly and updated & evaluated annually.

​

QAre employees required to have TB screening and inoculations?

​

AAll of our employees are required to have complete medical screening; PPD tests or chest x-rays, hepatitis B & rubella vaccinations and other such public health requirements as required by federal and state law.

​

QHow can facilities determine the skill level and qualification for the position prior to utilization? Are references provided?

​

AOur employees are carefully screened prior to placement. References and credentials are checked and a proficiency test is administered. Skills are carefully surveyed, assessed and verified. The client’s needs can best be served by providing THI Staffing Inc. with thorough needs assessments and careful descriptions of the skills needed for each requested position. In the instance of special assignments, such as block scheduling or long-term placements, interviews and references can be accommodated.